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Services
Avenda is the first Jewellery brand having decided to base their development only through internet. Thus having no shops’ rental or stocks’ costs to support, we can ensure you the best price for each of our creation.
In our e-boutique, each product is produced once ordered, sur-mesure, with the best craftmanship in our workshop. I believe purchasing a jewellery should only be a pleasure ! This is why with Avenda you’ve got all the advantages of purchasing online but also all the garanties of this modern way of shopping : easy and secure payment ; free delivery, returns & resizing. Would you have any questions or doubt about your ring size, please do contact us through our customer service hotline, by email to customerservice@avenda.com.hk or by phone : (852) 5645 6088 (Monday to Friday from 9:00 am to 6:00 pm)
30 DAYS FREE RETURNS
Purchasing a gold piece of Jewellery is a significant event. Thus, we help you at each step of your purchase and make sure the jewel you receive is the one you have dreamt of. As a sign of our dedication to your satisfaction purchasing a piece of Jewellery at Avenda, we propose you a 30-day free returns.
If you are not satisfied by the jewel received, would you want to return it and get a total refund or simply exchange it for any piece of our collections, or would your order not fitting you, you are entitled to our offer.
You just need to send us back your jewel, making sure it is in perfect condition and have not been worn or previously resized. You have a 30-day leadtime to change your mind after you receive it and send it back to us.
Nothing is charged to you, you only have to pay the postage. The insurance costs are also charged to Avenda.
To make sure you select the perfect options for refund or exchange, we do invite you to contact us before returning your jewel to us, writing a email to cs@avenda.com.hk or by phone : (852) 5645 6088 .
FREE AND SECURE DELIVERY
As your satisfaction is our top priority, we commit ourself in offering you a smooth delivery.
The fabrication and delivery of your jewellery will take up to 2 weeks .
If you are in a rush or want to make a gift, we propose you a personalized Gift card. Please contact our customer service by email at cs@avenda.com.hk or by phone : (852) 5645 6088 to get more information about how to give your loved ones a unique and lovely treat !
Your parcel is insured up to the value of the jewellery. It will be delivered through a courier company, which we have selected for its reliability. This company is already used by several famous brands.
Your parcel will be directly delivered to your place, and put into your hands after you sign the delivery note. The parcel is not personalized so it ensured you a perfect confidential and secure delivery.
The delivery is free, wherever you live in Hong Kong. If you live in another country, please do contact our customer service by email at cs@avenda.com.hk or by phone : (852) 5645 6088 that will directly organise the delivery and inform you of the additional fees.
Would you have any other questions, please do contact our customer service by email at cs@avenda.com.hk or by phone : (852) 5645 6088.
RESIZING
The ring you have received is not fitting you? No problem, you can send it back to us for resizing for free ( see conditions above). Resizing may take up to 2 weeks depending on the model. If resizing is not technically possible, then Avenda will send you back a new ring with your correct size.
Would you have a doubt on your finger size or on the finger size of the dear one you want to offer a ring to? Please do print this ring size guide here.
Only one resizing is offered to you by Avenda, the next one if technically possible will be recharged.
To make sure you select the perfect options of return and to help you select the perfect size, we do invite you to contact us before returning your jewel to us. Please send an email to one of our customer service assistant at cs@avenda.com.hk or by phone : (852) 5645 6088.
GUARANTEE AGAINST VICE OR HIDDEN DEFECTS
For every order, we offer you a 2-year guarantee against vice or hidden defects.
We produced your jewellery with the best crafsmanship and quality of materials. To prove you our dedication to offer you the best service, we commit ourself to reparing your jewel in case of vice or hidden defects. When you need to have your jewel repaired, please send it to us and we expertise it to determine the reason of the default. If it is from our fault, we repair it and send it back to you at our own expenses. This guarantee last 2 years. After this leadtime, no hidden default can remain without having being identified previously. Thus, if a concern about your jewellery might appear, it can only be linked to a wrong manipulation ( knock, impact,…)
PRODUCT CARE
Examine your jewellery regularly to make sure the settings as well as clasps and joinings are as secure as when you buy it.
Avoid exposing your gold jewelry to household bleach, it could remove gold shine and cause damages. Generally speaking, remove your jewellery when you do household cleansing, you wash your hands or take a shower/bath.
A proper storage is the best way to protect your jewellery. When you receive your Avenda jewellery, it will be wrapped in a protective box. When you don’t wear your jewellery, we do recommend to put it back in its box.
Besides, some gemstones require special care. Protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking this jewellery that would be vulnerable to such abrasion. Perfumes and cosmetics can also damage jewellery.
We recommend to clean your jewellery regularly at home. Use a product specially developed for cleaning gold jewellery you can find in jewellery shops, or use the following tips from Avenda team : in a bowl, add some drops of washing-up detergent in lukewarm water. Dive your jewellery for a couple of minutes then brush it with a soft brush (an old soft toothbrush for example!). Remove the jewellery from the bowl, replace the dirty water by cold clean water and rinse your jewellery in the bowl. Then dry it with a soft cloth.